Working at mcdonalds the way I do,you get used to all the different types of atmosphere you will be thrown into. From rough customers to cranky pmsing crew, to lazy uncoordinated workmates. It takes a hell lot of patience, a hell lot of skill and experience, and present teamwork to get through these together. New crew come in frequently and its up to the old experienced ones to make sure they don't suffer or make too many mistakes. No one is perfect. Everyone learns from making mistakes, getting orders wrong, and maybe even not being able to understand what the customer wants to order. And you know that is perfectly okay.
But when it comes to customers, they expect too much from a fast food outlet.
Toasting the burger buns take 35 seconds, assembling it takes another 30 and presenting can take some time depending on which burger order was first. But not all burgers can be be made under 30 seconds. We have wraps that take 2 minutes, from steaming to assembling to wrapping to making sure not the whole shit falls out.
So when we get customers that complain about the time over the quality of the food product, i dont get it. Sure it's fast food, and perhaps the fastest you can get.
A wrap in a meal with fresh chips and drink under 3 minutes is what my store aims for. Yet we get displeased customers.
Cheeseburgers are legit made with 45 seconds and you will still get unsatisfied customers.
And yes the crew makes mistakes. Maybe they didn't read the special order properly where it stated no pickles and onions or maybe add something extra .or maybe the person taking the order didn't put it through properly. But loosing your calm on crew who have one of the most stressful jobs imaginable is so so stupid.
McDonald's requires 24/7 customer service, cleanliness, and time management. we have this thing called Clean as you Go where we clean up as we make burgers and drinks and even mop floors and wipe tables.
To complain about dirty tables just after a busy rush really ticks us off because at that moment, our brains are still razzled from remembering the order numbers,how to make drinks and ice creams, and watching the new crew. So when we take a moment to process what's being said, we get shouted at for not being efficient.
It really really makes me upset when they go after the crew too who have nothing to do with it.
People like this really need to learn and understand what it's like working in a busy mcdonalds.
Handling people, talking all day, so much so even when we sleep, most of us have experienced sleep apnea where we talk in our sleep about maccas, calling out orders and burgers and even asking the crew to do something
Especially someone like me who a experienced in mostly all stations except cleaning the kitchen grills. I've burnt myself so many times yet continued working because customers always come first.
So on the days where you work hard, and you get customers that don't seem to understand what it's like being under pressure constantly to be perfect really need an eye-opening lesson. I wish mcdonalds would open its stores for random people a few hours a week so they can see what it's like trying to work under constant stress. Our deadline for work is every second. Relaxing is never a vocabulary in our dictionary, and learning to deal with customers is perhaps the most important aspect I have ever learned.
My rant of the day
-3A.M
No comments:
Post a Comment